Frequently Asked Questions

ABOUT NEURONAL DEFENSE

What does Neuronal Defense™ do?

Neuronal Defense™ is designed with the needs of your senior dog in mind – to support their cognition and overall brain health.

Its formula is highly water-soluble and has been shown to pass through the blood-brain barrier more easily, allowing it to be better absorbed where it can help. Once it has reached its target, Neuronal Defense™ delivers cellular energy and antioxidant protection to help shield brain neurons from oxidative stress, promoting sharper mental clarity and sustained vitality in your senior dog.

What does ‘neuronal’ mean?

The term ‘neuronal’ relates to anything that consists of neurons – nerve cells that transmit and receive electrical and chemical signals throughout the body. Neuronal Defense™ helps protect those neurons, enabling dogs to live longer, regular lives.

How do I use Neuronal Defense™?

Using Neuronal Defense™ is simple and stress-free for both you and your dog. It’s an odorless, clear liquid that can be easily added to your dog’s water bowl. 

For best results:
  • Shake well before use.
  • Mix the correct amount of SoluPet Neuronal Defense™ into a cup with the recommended amount of water for your dog’s size and administer to your dog’s water bowl once a day. A measuring cup is included with every bottle of Neuronal Defense™.
  • Please read the instructions carefully. 

Neuronal Defense™ works best when introduced into your dog’s daily life without disruption. Neuronal Defense™’s formula is designed to accumulate in your dog’s brain tissue and offer support over time, making it one of the easiest ways to support their cognitive health long term.

How does Neuronal Defense™ compare to other canine supplements?

The true measure of a supplement's effectiveness lies not just in its ingredients, but in its delivery. While many supplements contain CoQ10, there is a critical difference in how it is absorbed.

Standard CoQ10 is inherently oil-soluble, meaning it resists dissolving in the bloodstream. Much of what is in a conventional supplement may pass through your dog's system unused.

Neuronal Defense™ transforms this challenge into our greatest advantage. Through a patented delivery process, we pre-dissolve the CoQ10 into a water-soluble form that the body can immediately recognize and utilize. This ensures the vital nutrients are rapidly absorbed into the bloodstream, delivering targeted support directly to where your dog's brain needs it most.

It is the difference between hoping for results and engineering them. We ensure every dose provides the active support your dog deserves.

What’s in Neuronal Defense™?

Active ingredients:

  • Polyoxyethanyl-a-tocopheryl Sebacate (PTS)
  • Coenzyme Q10 (CoQ10)

Inactive Ingredients:

  • Citric Acid
  • Ascorbic Acid
What is PTS, and what does it metabolize into?

PTS, or Polyoxyethanyl-a-tocopheryl sebacate, is the cornerstone of our Neuronal Defense™ formula. It serves a dual purpose with remarkable efficiency.

Primarily, PTS acts as an intelligent delivery system. As a unique, water-soluble form of Vitamin E, it encapsulates CoQ10 and ensures that this vital nutrient is readily absorbed into your dog’s bloodstream for optimal delivery to the brain.

Once its delivery role is complete, PTS then metabolizes into pure, active Vitamin E. This allows it to work synergistically with the CoQ10 it has transported, helping to protect brain cells and support cognitive function.

In essence, PTS is both a dedicated carrier that ensures CoQ10 reaches its target and a powerful nutrient in its own right, offering a comprehensive and intelligent approach to cognitive health.

What is CoQ10, and how does it work?

CoQ10 is a natural compound that boosts cellular energy and neutralizes harmful molecules that can damage brain cells over time. As dogs age, their natural levels of CoQ10 decline which can leave their brain cells vulnerable.

While most forms of CoQ10 supplements are oil-based, Neuronal Defense™ is made with water-soluble ingredients which allows it to [KH1] better travel through the bloodstream and cross the blood-brain barrier to protect at-risk neurons.

How safe is Neuronal Defense™?

Neuronal Defense™ has undergone more than 10 years of testing and animal trials. As a result, it has earned the National Animal Supplement Council (NASC) Quality Seal, and the key ingredients have  FDA self-affirmed GRAS status.

Do I need a prescription to use Neuronal Defense™?

No. Since Neuronal Defense™ is a pet health supplement rather than a medical drug, you won’t need a prescription. Always consult your veterinarian if your pet is currently taking medication or has any other health concerns before using this product.

When should I start seeing an improvement in my dog?

The earlier you start using Neuronal Defense™ in your dog’s journey with CCD, the sooner you are likely to notice improvements. If you begin using while signs of aging are still in their early stages, you should see improvements within 45-60 days of consistent use.

Does Neuronal Defense™ need refrigerating?

No, Neuronal Defense™ does not require refrigeration. It can be stored in a cool, dry place, alongside your dog’s other daily supplements or vitamins.

Does Neuronal Defense™ have an expiry date?

Yes. Please check the expiration date printed on the bottom of your bottle of Neuronal Defense™.

Are SoluPet products made in the USA?

Yes, Neuronal Defense™ is manufactured in the United States from globally sourced ingredients.

SHIPPING & DELIVERY

When will my order be shipped?

Neuronal Defense is currently in the manufacturing stages and will be available in December 2025. Once your order is placed, you will be placed in our priority queue and will be contacted when your order has been shipped.

How long will it take to receive my order?

Once your order is dispatched, the estimated delivery time is between 2-5 business days.

Where do you ship to?

We currently ship across the United States, with the exception of North Dakota, Oregon, South Dakota, Texas, Vermont, Virginia, and Wyoming.

International orders are currently unavailable.

How much does delivery cost?

All orders placed through the SoluPet website are shipped free of charge across the United States.

USING THE SOLUPET WEBSITE

How do I create an account?

Creating an account with us is simple! Just head to the account page and go from there. You'll need to provide your email address and create a password. Once your account has been created, you can add or edit your profile and details, view your past orders, use our Symptom Tracker, and more.

How do I use the SoluPet cognitive symptom tracker?

To use the SoluPet cognitive symptom tracker, simply log into your account (or create an account if you don't have one already), click the Symptom Tracker link, add a score to each of the 6 symptom types, and click Save.

How do I sign-up to the SoluPet newsletter?

Click here to sign-up to our regular email newsletter, full of latest news, advice, and exclusive offers.

How do I unsubscribe from your email?

To unsubscribe from our newsletter, you can simply click the ‘Unsubscribe’ link at the bottom of any of our newsletters. Alternatively, email us at hello@solupetsupplements.com, or send your request via a form on our Contact Page.

I've forgotten my password, how can I log in?

Click the 'Forgot your password?' link on the Account Login Page, or visit this page.

How can I get in touch with SoluPet?

You can contact us by using one of the following methods:

Payments

What payment methods do you accept?

For customers in the United States, we accept credit cards and debit cards from Visa, Mastercard, American Express, Discover, and Diner's Club.

We also accept accelerated checkouts, such as Apple Pay, Google Pay, and Shop Pay.

Are payments made through your website secure?

Payments through the SoluPet website are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once your order is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council.

Returns & Refunds

Can I cancel my order?

Yes, you can cancel your order before the first shipment.

How do I return my order?

Returns are not available. We do, however, offer refunds - please see our Refund Policy below.

What is your Refund Policy?

You have 14 days from the day of delivery to apply for a refund. Once approved, the refund will be issued to your original payment method.

Please note that refunds will only be issued if the product is damaged during the manufacturing or shipping process. Photographic evidence of any damage may be requested by SoluPet before any refund can be issued.

Non-refundable items

If the product you ordered is not damaged upon arrival, a refund will not be issued.

Exchanges 

Exchanges are not part of our refund policy. If you need a different size bottle, please adjust your next order. Please note that you can still use your ordered product regardless of bottle size.

When will I receive my refund?

We aim to refund you within 10 working days of receiving your refund request.

How do I apply for a refund?

Please get in touch with us via our online Contact Form regarding your refund, and provide as much detail as possible.

Contact us

Or call us at 1-833-SOLUPET